Ionic refunds query

[MrsLinsell]

It seems to me that Fitbit are telling users not to use the Ionic & apply for a refund, but no one is any nearer to getting said refund! I am going to look at alternative fitness watches as Fitbit are not honoring what they have offered!!!! Goodbye Fitbit I am sad that we have had to part like this

Moderator Edit: Clarified subject.

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @MrsLinsell. I'm sorry to hear that you haven't received your Fitbit Ionic refund yet and thank you for your feedback. 

Please contact our specialized team again for more details about Ionic refund, they will provide you with the proper information. Visit our web page at help.fitbit.com/ionic.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.