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When I try to connect an Ionic it says that other declared lost, stolen or has been replaced

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‎12-21-2023 14:18 - last edited on ‎12-21-2023 15:20 by Fitbit Moderator

‎12-21-2023 14:18 - last edited on ‎12-21-2023 15:20 by Fitbit Moderator

It says when I try to connect watch that other declared lost stolen or has been replaced 

 

so what do I do know 

I have bill of purchase 

 

Moderator edit: updated subject for clarity. 

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1 BEST ANSWER

Accepted Solutions

‎12-21-2023 15:05

In response to Odyssey13

‎12-21-2023 15:05

Welcome to the Fitbit Community, @Sébastien111. Thank you for reporting what you get when you try connecting your Fitbit Ionic.

As, @Odyssey13 mentioned, there's a voluntary recall for Fitbit Ionic. I also noticed that you already contacted our team.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

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2 REPLIES 2

‎12-21-2023 14:46

‎12-21-2023 14:46

The Ionic is under a voluntary recall. Can you return it? It's possible the owner applied for the refund and the unit was disabled. If that's the case, the Ionic won't work at all.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-21-2023 15:05

In response to Odyssey13

‎12-21-2023 15:05

Welcome to the Fitbit Community, @Sébastien111. Thank you for reporting what you get when you try connecting your Fitbit Ionic.

As, @Odyssey13 mentioned, there's a voluntary recall for Fitbit Ionic. I also noticed that you already contacted our team.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer