More support for broken Fitbit devices regardless of warranty

[SashaBuck]

My watch has broken through water damage, however these are specifically sold as waterproof. When contacting Fitbit, I was not helped in the slightest, I understand my watch isn’t covered under warranty but I expected a little more help than ‘there’s nothing we can do’. My case was closed immediately without receiving a response from me.

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @SashaBuck, and thanks for taking the time to share this product feedback about providing more support or options for broken Fitbit devices regardless of the warranty status with us. We rely on feedback like yours to help us develop products and features that we know our community wants to see. If this product feedback receives votes from other customers and gains popularity, it will be shared internally with various teams at Fitbit. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

Watch this space for status updates. In the meantime, try visiting Health & Wellness to talk with other members about all things health and fitness.

[Olivia00007]

Same thing happened to me. The charge 5 product claims to be water resistant but I was in a rain storm with someone who has an Apple Watch (also Water resistant) and mine stopped working and hers did not. When I called customer service they only offered me a discount on a new device as it had just fallen off warranty. I was very disappointed and this needs to be improved!