Strongly dislike the new update!

[Vonnie1967]

• The new update is horrible - especially the sleep graph! I use the information from this part of the app daily and the previous version was very user friendly when comparing my 30 average and age group to today's stats & seeing time spent in each phase. The new version looks like a Dennis the Menace path with its dotted lines and text mixed in. Please bring back the old version!

[RiekoC]

Hello @Vonnie1967 

I'm sure you'll be disappointed to know there isn't a way to return to the previous version of the Sleep data.

The change to the Sleep data is part of the Fitbit redesign that started rolling out last year. This 9to5 Google article (<-- click link) provides more information about Fitbit's future.

[Vonnie1967]

Thank you, @RiekoC! ☺️

[IanBell]

"I'm sure you'll be disappointed to know there isn't a way to return to the previous version of the Sleep data."

This isn't technically true, I was able to uninstall the current version and pull version 3.88 from a software repository. I've got the entire UI back to the way it was before they googlefied it, seems to work fine.

[RiekoC]

Hi @Vonnie1967 

I thought I'd share with some additional information about the redesigned sleep section.

We recently learned that the sleep data redesign was for Accessibility, especially for users with visual impairments. The updated sleep section is now compatible with screen readers so users who have vision issues can see their data. The sleep graph was redesigned for color blind users. That's why it was divided & stacked into the various sleep stages as opposed to the bar graphs. Apparently, color blind users weren't able to tell the which bar graph was which sleep stage.

The redesign was also necessary for future app enhancements.

If there is specific sleep data that you are having trouble finding, let us know. We'll help you navigate to what you're looking for.

[JustMe444]

It is horrible. The update before this was also bad but this one takes the price. I have Premium but I am done now. 

I rarely witch brand or services, I am loyal but this...done. I was eyeing Samsung watch last year cause I hated the dashboard on Fitbit so much but heard they were coming out with a different style this summer. Almost here and I will be first in line to order one. 

Goodbye fitbit, it has been a good, what? 10 years? 12 years? Long time anyway. Good job on ruining your brand.

[Vonnie1967]

Color blindness would not be impacted from the previous version compared to this as it shows stages via the "waves" (top is awake, mid-top is REM, mid-lower is light, lower is deep)  and having the total time spent in each phase printed inside the graph makes it less user friendly to look at in color or black & white so that excuse is not valid. When the overall experience is unpleasant causing users to stop using the product, future updates become a mute point.

[FitbitUser331]

Not sure if this is meant as a serious argument. "Let's make everybody use a walker because some people might find a walker useful"..... does that sound about right? 

Make either view available and everybody is happy assuming the walker you made is useful 

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Just tried the new 4.15 app..... same, awful, reverted back to the red and blue one

[Nawtykitty]

FitbitUser331. That's what I said. Let the user pick the version. I want (and NEED) the old version.

[DocJ5]

Vonnie, I too detest this new update. The sleep graph is extremely difficult to see/follow (and the excuse regarding the color-blind persons is ridiculous). All those dotted lines is a visual nightmare. I'm with the other participant about being "done" with Fitbit. Every update is worse than the last. And on another note, why has exercise stopped tracking without one having to manually input it? Walking 4.5 miles and doing yard work, with a daily active zone of 98 minutes should automatically count as exercise, but no longer does. To reiterate....this new update is awful. Going to be searching for something new.

[Retsy]

I hate the new Fitbit app. I will be canceling my premium subscription. The sleep stats are a total mess! 

[JTGB]

And you've got to be at 100% vision or have a massive phone screen to actually see the detail!!

[JTGB]

On top of the hates for this change, it will also no longer rotate to landscape on my phone so it is almost impossible to see any detail. WORST decision ever!

[Nawtykitty]

@DocJ5 . I should have known I wasn't the only one to notice my exercise doesn't log on the app. I can exercise over an hour non-stop and it doesn't show. The last week or so, it finally started logging it, but not every day.

[Langell]

Completely agree- I’ve never seen anything go from that good to just awful. Every time I open my app I’m just disappointed all over again. My Fitbit is getting old and this is my 4th one. I’ve been using it for years!! Normally I’d buy the next cool version but I hate the app so much that unless they fix it before it’s time to buy I’m getting a different brand. Definitely staying away from anything “google” since that’s apparently what went wrong. 

[JohnJanek]

It is terrible. How can I get back to previous dashboard? 

[fuubuu]

This should be an option the user can toggle. I used to love checking my sleep stats. I had a nice positive feedback loop going with improved sleep habits. Now checking the app is an unpleasant chore, so the loop is broken.

Google needs to be broken into pieces small enough that they have to care about their customers again. 

[SlikWillyWonka]

what good is an update if it doesnt work properly when you force roll it out to everyone???  my fitbit sense keeps dropping out of sync and then i have to jump through my **ahem** to get it to sync back up... and it sometimes takes DAYS to do so... so frustrating!!!  had i known fit bit would be so worthless i would have chosen a platform that actually works...  you have no fixes in sight, no help from the community cuz EVERYBODY is having the same problems!!!   WTAF???!!!!  

[golferhcw]

Google (Fitbit) has been completely silent on the 1000s of people not only
saying the Sleep app is completely dysfunctional (broken) but have also
been silent when approached that this violates ADA.

I suspect because of the flood of complaints, Fitbit shut off the ability
to open a support ticket, and they killed off their support@fitbit email
address (so you can't even email them any longer).

WHAT THEY ARE SAYING (indirectly) is that if you have a Fitbit, DON'T CALL
US, DON'T CONTACT US, DON'T ASK FOR HELP

[JTGB]

I’ve had the Fitbit for 4y. I looked at the sleep app pretty much every day. I never look at it now. As a marketer I just can’t believe that FB are turning a blind eye to this massive customer disappointment. Was planning on upgrading but  WILL NOT buy another one.