11-28-2020 08:50 - last edited on 12-04-2020 16:09 by RicardoFitbit
11-28-2020 08:50 - last edited on 12-04-2020 16:09 by RicardoFitbit
Hello, I've been encountering many problems with the FitBit application lately. On my old account, I couldn't update any pictures. So I deleted it to make a new one. Now, when I make a new one on the application, it goes to a neverending loading page. So I made an account on the website. And now, when I try to log in, it says the servers are unreachable, and that I'll need to try later. What is going on? I'm on the android application with a Samsung Galaxy S9.
Moderator Edit: Clarified subject
12-04-2020 16:08
12-04-2020 16:08
Hi @SunsetRunner, welcome to the Community Forums.
Thanks for bringing this to our attention and for the details that were shared, your effort trying some troubleshooting steps before posting over here is appreciated. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:
Looking forward to your reply.