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Fitbit app won't show my steps

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‎12-06-2020 07:58 - last edited on ‎12-07-2020 13:01 by Fitbit Moderator

‎12-06-2020 07:58 - last edited on ‎12-07-2020 13:01 by Fitbit Moderator

I am not able to see the steps in the app. Steps at grey and not active. 

 

Moderator Edit: Clarified subject

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‎12-07-2020 13:06 - edited ‎10-08-2023 04:37

‎12-07-2020 13:06 - edited ‎10-08-2023 04:37

Hi there @Aga1313, welcome to the Community Forums. 

Please make sure that your Versa 3 is properly syncing to your Fitbit app. If you haven't synced, that would explain why your steps aren't being displayed in the Fitbit app. If you're facing with syncing difficulties, please see: Why won't my Fitbit device sync? 

If the issue persists, please let me know if your steps are the only ones not syncing to your account or if there are more stats not showing up. 

I've moved your post to Android App for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-07-2020 13:06 - edited ‎10-08-2023 04:37

‎12-07-2020 13:06 - edited ‎10-08-2023 04:37

Hi there @Aga1313, welcome to the Community Forums. 

Please make sure that your Versa 3 is properly syncing to your Fitbit app. If you haven't synced, that would explain why your steps aren't being displayed in the Fitbit app. If you're facing with syncing difficulties, please see: Why won't my Fitbit device sync? 

If the issue persists, please let me know if your steps are the only ones not syncing to your account or if there are more stats not showing up. 

I've moved your post to Android App for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes