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2 New Fitbit Ace 2 are locked

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‎12-25-2019 07:51 - last edited on ‎12-26-2019 09:39 by Fitbit Moderator

‎12-25-2019 07:51 - last edited on ‎12-26-2019 09:39 by Fitbit Moderator

We just unboxed 2 Ace’s and they are both coming up as Locked! Any way to fix this ? 

 

 

Moderator edit: updated subject for clarity

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‎12-26-2019 09:54 - edited ‎05-23-2025 09:58

‎12-26-2019 09:54 - edited ‎05-23-2025 09:58

Hi there @LindsN, welcome to the Community Forums. Thanks for bringing this to my attention. 

While reading your post I was wondering if you're getting error messages on the Ace 2 screens? There's no option to lock the Ace 2, so I'd like to know what kind of message you're receiving. 

If you're having difficulties to set up your new Ace 2 trackers, please follow the troubleshooting steps provided in the help article: Why can't I set up my Fitbit device? 

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-26-2019 09:54 - edited ‎05-23-2025 09:58

‎12-26-2019 09:54 - edited ‎05-23-2025 09:58

Hi there @LindsN, welcome to the Community Forums. Thanks for bringing this to my attention. 

While reading your post I was wondering if you're getting error messages on the Ace 2 screens? There's no option to lock the Ace 2, so I'd like to know what kind of message you're receiving. 

If you're having difficulties to set up your new Ace 2 trackers, please follow the troubleshooting steps provided in the help article: Why can't I set up my Fitbit device? 

Let me know the outcome, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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