help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

3rd childs ace 2 wont connect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2020 16:45

‎05-22-2020 16:45

I have purchased three Ace 2 fitbits two of them connected fine to the family account when I try to add the 3rd the app found it but wouldn't connect I have tried restarting it, restarting my phone, turning off Bluetooth for a while and uninstalling the app. Is there anything else I can try?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-23-2020 15:12

‎05-23-2020 15:12

You’re not alone. Ours won’t connect either. Sending it back and going for Garmin. 

Best Answer
0 Votes

‎05-26-2020 12:44

In response to IrishFatty

‎05-26-2020 12:44

At what point of the setup process does the failure occur at and do you get any error messages? Also what phone?

Best Answer
0 Votes