12-29-2018 03:25
12-29-2018 03:25
Set up my child’s ace today. I firstly set up on my iPhone and now it thinks I’m my child. It is showing that I’m the guardian and my child is the child. I also set up an account on my child’s iPad and that looks ok. How do I make my iPhone show that the account belongs to me and not my child.
12-29-2018 06:43
12-29-2018 06:43
Hi, @LisMM, from your post, I am not entirely clear what the issue is.
If it is working fine on your child's iPad, maybe you are still in Kid View on your phone?
If so, while you are in Kid View, go to the account screen and scroll down to switch to parent view.
If this is not the issue, please could you post with more info?
Sense, Charge 5, Inspire 2; iOS and Android
01-09-2019 08:22
01-09-2019 08:22
@LisMM Welcome to our Fitbit Community! I apologize for the late response. However, I'd like to follow up on and would like to know if the issue persists or if it got resolved after following the advice that shared my friend @Julia_G.
In addition, I'd like to share this help article, which explains more information about how to manage your Family account.
See you guys around!