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Ace 2 Family Account Cannot Update Avatar. (family account)

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‎02-09-2020 17:50

‎02-09-2020 17:50

I cant update my sons avatar on his fitbit ace 2. I have tried it via Iphone, galaxy s7, LG phone, Windows 10 app. On my phones it just says try uploading later, on my PC it says that an unexpected error has occurred, try again later Error Id starts with 02429bfffe4cb222...

The same goes for the background (cover photo).

 

Thank You! 

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‎02-11-2020 11:43

‎02-11-2020 11:43

I am having the same issue. I cannot get the avatar or background photo to load. I click on them and it says unable to set photo. 

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‎02-11-2020 12:52

In response to Rawrchelle

‎02-11-2020 12:52

I hope it gets resolved quickly. My kid loves his fitbit would be nice if that feature was fixed so he and others could enjoy it all the way. 

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