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Ace 2 - Switching to kids view issue

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‎07-08-2020 16:51 - last edited on ‎07-09-2020 16:27 by

‎07-08-2020 16:51 - last edited on ‎07-09-2020 16:27 by

I see there are other people having problems with this. Has this been fixed? It’s extremely frustrating and in all reality you are selling a product that a whole heap of people can’t actually use. 

 

To summarise: we’ve used the Ace 2 for about 2 weeks, and now we cannot change to kids view, and cannot do anything without either restarting the phone, or removing and re installing the app. 

 

 

Moderator edit: content and subject for clarity

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‎07-09-2020 16:42 - edited ‎07-09-2020 17:31

‎07-09-2020 16:42 - edited ‎07-09-2020 17:31

Welcome to the Fitbit Community, @Eksinclair.

 

I am sorry to hear about the issue you're experiencing with switching to kid view. I totally understand how you are feeling and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. Thanks for your efforts, I appreciate the additional details and I am here to assist you. 

 

I would like to advise that our team is aware of this issue affecting iOS users and we're working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

Meanwhile, if possible, you may try using an Android phone or Windows 10 device to switch to kid view in the Fitbit app. To verify that your device is compatible with the Fitbit app, go to www.fitbit.com/devices.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-09-2020 17:16 - edited ‎07-09-2020 17:17

In response to LiliyaFitbit

‎07-09-2020 17:16 - edited ‎07-09-2020 17:17

The suggestion to switch to an Android or Windows device seems a little odd - why would a child using iOS to get the bug then have a spare Android or Windows device?

 

My son's Ace2 cannot be setup as expected as stuck switching to kids mode. I have my own Android phone yet support guides state only one Fitbit to an account in standard mode so I can't add his Ace without upsetting my setup. Just glad he doesn't know about it yet to avoid the disappointment.

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