Ace 2 band breaks easy

[Mel523]

My son's Ace 2 band has broken twice now in the last 15 months. The first one lasted about 9 months but the replacement didn't even make 6 months. Not sure what the expectation is but that's not very long in my book. We weren't a fan of the design to begin with because the band has a plastic piece that doesn't stay put & always slides around so the band comes undone easier than it should. My husband and I have had other Fitbits for many years but haven't had as many issues with our multiple styles as with his. Time to look for a different band maker I think. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mel523.

I appreciate your participation in the Forums and sharing your experience and feedback. I understand how you are feeling, our team is always working on improving our devices and user experiences, and your comments are always welcome. I recommend getting in touch with our Support team so they can evaluate the issue and help you with this matter. Click here to get connected with them via chat or phone.

To share additional feedback, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. You can read the FAQ to better understand how that board works and do a search first, in case someone else has already suggested your idea, or something similar.

See you around.

[HugoM]

I have the same problem with my son's ACE 2 band it is broken. Please tell me where can i buy a new one.

Best Regards

[LiliyaFitbit]

Welcome to the Fitbit Community, @HugoM.

Thank you for joining the thread and sharing that you're experiencing the same issue. While you can check the availability with our authorized retailers, I recommend contacting our Support team to check your warranty options. Click here to get connected with them via chat or phone.

See you around.

[TSLjunk]

My son’s tracker fell right out of the band and was lost. All we found was the harder plastic frame that had ripped out of the band. It won’t be replaced as it isn’t a malfunction of the device. Not impressed it lasted barely 8 months in a product that should be made for the wear and tear by an active child. Not going to bother spending that kind of money on a child’s device with that kind of life expectancy. My adult devices since 2013 last an average of 2 years which is just in the edge of adequate and I was hoping for the same in a child’s product but was disappointed.