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Ace 2 band broke

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‎11-01-2019 11:18 - last edited on ‎11-04-2019 03:53 by Fitbit Moderator

‎11-01-2019 11:18 - last edited on ‎11-04-2019 03:53 by Fitbit Moderator

My daughters Ace 2 fitbit broke, it literally snapped. I have had it 22days and I have the receipt for it. I bought it the 8th of Oct for her Birthday. I bought it in argos. Will they replace it as I've had it such a short length? Or whats the story with it? Thanks.

 

I should of said...the strap broke.. not the actually fitbit watch part. That works perfect. Thanks.

 

 

Moderator edit: merged reply

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‎11-04-2019 03:50

‎11-04-2019 03:50

@Debs37, I'm sorry for the late response. However, I would like to help you with the broken wristband of your daughter's Fitbit Ace.

 

I will forward your case to our Support team so they can review it and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions.

JuanJo | Community Moderator

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