Ace 2 band comes out of the end holder

[sonomarachel]

My granddaughter’s band on the Ace 2 continually comes out of the end holder! I’m worried it will eventually fall off of her wrist and be lost.  I feed this band is poorly designed as it never stays put. Please fix that issue soon!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @sonomarachel.

I appreciate your participation in the Forums and letting me know that your granddaughter’s Ace 2 band continually comes out of the end holder. I totally understand how you are feeling, thank you for sharing your concern and providing your feedback and suggestion. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

If you have any questions, feel free to let me know.

[sonomarachel]

The support team really didn’t have any solution that helps the problem. I wish I could say there was something they could do about it. I noticed on my charge 3 there’s a little piece that pops into the band that keeps it in place but not on the Ace 2. 

[LiliyaFitbit]

Hi @sonomarachel, thank you for your reply. 

I totally understand how you are feeling and appreciate your feedback about the Ace 2 band design as this helps us to keep improving. To share additional feedback, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. Please take a moment to visit and give us your feedback.

If you have any questions, feel free to let me know.