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Ace 2 band too small

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‎10-12-2019 08:11

‎10-12-2019 08:11

My son just spent all his birthday money on a Fitbit Ace 2.  He is 11 and the band is way to small for his wrist.  It is very uncomfortable and leaves marks on his wrist.  Are there any other bands that will work that are larger?  I now wish I would have gotten him an adult Fitbit instead!

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‎10-12-2019 09:26

‎10-12-2019 09:26

Hi @Machelleh2  I've notified a moderator about your post. The Ace 2 is meant for children as young as six to thirteen. An adult Fitbit wouldn't let you set up a Family Account. This is due to the laws to protect children in the various countries. As for band sizes, the Inspire series works with the Ace 2.

Ace 2: One Size; fits wrists 5.0” - 6.34" in circumference.

Inspire (bands also fit the Ace 2)

Small : Fits wrists 5.5" - 6.7" in circumference

Large : Fits wrists 6.7" - 8.1" in circumference

Glad you're with us!

Stepping in the U.S.A. since September 2013. Android 14

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‎10-13-2019 09:21

In response to Odyssey13

‎10-13-2019 09:21

@Machelleh2 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your son's Ace band. As mentioned by @Odyssey13 you have the option to use the Inspire bands. Still I have created a ticket so our Support team can further assist you.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-25-2019 17:46

In response to AlvaroFitbit

‎12-25-2019 17:46

We gave my 11-year-old son a fitbit for Christmas and it is too small for his wrist, as well. We bought a Unicorn Beetle band for the Alta HR anticipating that this might be the case, but it doesn't fit right. Is there a way to get a larger band from fitbit? He has the blue band.

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