Ace 2 battery short life

[jahs1975]

I bought the ACE 2 for my eldest Son from Fitbit.com for Xmas. Yesterday he became it. He is thrilled... But I find it strange that he has to recharge his ACE 2 for every 10 Hours... because after 10 hours his ACE 2 has reached 0% Battery. From 100% to 0% in 10 Hours?? 

I thought it would be good for 4-5 days wirhout recharge.

is there something i can do? 

Or have Fitbit send me a broken Product? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @jahs1975.

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling. The estimated battery life for the Ace 2 is up to 5 days. I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Keep me posted on the outcome.

[jahs1975]

Hi:-) 

thank you for your advices. I have done as you said, and also deactivated Apps... 

BUT!! After the ACE 2 of my son, was fully recharged at 14.00 o‘clock this afternoon, and it is down to 48% at 19.30 o‘clock this same evening. Meaning it has lost 52% in 5 1/2 Hours. 

I am disappointed!! 

I want a working ACE 2 or my Money back. Not necessary to Mention, but My Son is also very sad. 

kindly regards 

Jon 

Moderator edit: personal info removed

[SunsetRunner]

I am having the same issue as you are having... my eldest has one I brought last year and will go 6 days without needing a charge. I got one this year for my youngest and have to charge it 2 times a day...  She has been wearing it for 90 mins and the battery is on 71%... 

[jahs1975]

Thank you for sharing. Yes it is quite incredible. I myself have a Charge 2 since 4 years... and I am very satisfied with it, perhaps that is the reason I went for ACE 2, beeing happy with Fitbit... 

But such experiences I am now having with Fitbit, is not so good. 

nevertheless I will give fitbit an oppertunity to come through and to make it right. 

I am now waiting for their reaction... To recommend FITBIT to friends and in General, right now is very hard and not right. 

[LiliyaFitbit]

Thank you for your reply, @jahs1975. It's nice to see you again in our Community Forums, @SunsetRunner.

@jahs1975 I appreciate your efforts and the additional details. I understand how you are feeling about this situation. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@SunsetRunner Thank you for joining the thread and sharing the details of the issue with your daughter's tracker. I recommend making sure the tracker is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

Let me know how it goes. 

[jahs1975]

Thank you @LiliyaFitbit. I am now waiting for an E-Mail from Fitbit, it hasn't arrived yet, but hopefully it will soon, so we can get this Problem out of the world. The battery, when it is fully recharged, with all Apps turned of except for the tracker (steps) and the watch = 10-12 Hours... It doesnt even last the night.
I will keep you updated, because this is the Christmas Present for my eldest Son... and his disappointment are very easy to see.

Kindly Regards

[LiliyaFitbit]

Thank you for the update, @jahs1975.

Due to recent events affecting our operations our Support team may take longer time to respond. I appreciate your patience and understanding. I contacted our Support team and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

I'll be around if you have any questions.