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Ace 2 battery won't charge

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‎10-04-2021 06:10 - last edited on ‎10-13-2021 04:23 by Fitbit Moderator

‎10-04-2021 06:10 - last edited on ‎10-13-2021 04:23 by Fitbit Moderator

Battery in Ace 2 won’t charge. Custer we service said they would reach out by email. I got an email to their support page which was useless. Is there a way to change the battery if so how do we do this?  Can someone help? 

 

 

Moderator edit: updated subject for clarity. 

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‎10-04-2021 07:38

‎10-04-2021 07:38

Hi @Rleblanc17  the batteries can't be replaced on these devices. Fitbit doesn't sell them either.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-13-2021 04:26 - last edited on ‎06-29-2024 20:46 by Fitbit Moderator

In response to Odyssey13

‎10-13-2021 04:26 - last edited on ‎06-29-2024 20:46 by Fitbit Moderator

Welcome to the Fitbit Community, @Rleblanc17 and thank you for your help @Odyssey13. Thank you for sharing your battery replace inquiry.

As @Odyssey13 mentioned, Ace 2 batteries can't be replaced. I noticed that you already have a case with our Support team and that they are already assisting you.

Andrea | Community Moderator, Fitbitp>

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