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Ace 2 broken band

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‎02-08-2020 20:23 - last edited on ‎02-09-2020 14:32 by

‎02-08-2020 20:23 - last edited on ‎02-09-2020 14:32 by

Bought ace2's for my twins. Worn less than 3 weeks and the band on one completely broke. Store wouldnt replace due to limited return policy for electronics. Very frustrated. Looks like this is an ongoing issue. Will fitbit replace the band?

 

 

Moderator edit: subject for clarity

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‎02-09-2020 14:30

‎02-09-2020 14:30

Welcome to the Fitbit Community, @Momof3healthnut. 

 

I appreciate your participation in the Forums and sharing that the band on one of the Ace 2 trackers you purchased for your sons broke. I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

You to take a look at this page for more information about the warranty policy.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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