help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 - can't add members to Fitbit family account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2020 07:59 - last edited on ‎01-01-2021 14:21 by

‎12-29-2020 07:59 - last edited on ‎01-01-2021 14:21 by

does anyone have issues setting up the family account on the ace2 on the kindle fire or android? I was able to set up the guardian on my android but I'm unable to add or invite members other than my child. Please help!!!

 

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-01-2021 14:20

‎01-01-2021 14:20

Welcome to the Fitbit Community, @Quori.

 

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and would like to advise that the Kindle Fire is not supported by the Fitbit app. For more information, see Which phones and tablets can I use with my Fitbit watch or tracker? 

 

I recommend following the steps from this help article in order to add a family member or guardian to your Fitbit family account: How do I add a family member or guardian to my Fitbit family account?

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer