Ace 2 - can't change to kid view

[KatharinaG]

Hello,

changing to Kid View not working on my Apple devices. Infinite loading sign appears but nothing happens. I tried on two different iPhones and also re-installed the App. Problem remains. 

I read similar posts in the community but the suggestions have not solved the problem. 

I only want to sync my Kids Ace2s but end up spending hours for nothing. 

Please help and assist dear FitBit team. 

Thank you and regards

Katharina

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @KatharinaG.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming if you've tried the following:

1. Log out from the Fitbit app: tap your profile's picture, swipe up and log out.
2. Force quit the Fitbit app.
3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
4. Reboot your phone.
5. Open the Fitbit app and log back into your account.
6. Try switching to kid view: How do I see my child’s stats in the Fitbit app? 

Hope this helps.