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Ace 2 charger won't connect

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‎01-18-2021 14:43 - last edited on ‎01-20-2021 15:06 by

‎01-18-2021 14:43 - last edited on ‎01-20-2021 15:06 by

Very odd fault developed with Ace2 the charger will not connect magnetically, it seems like the polarity has reversed and it repels the watch instead of attracting it and locking on as it should. I cannot find returns information on your help pages.

 

 

Moderator edit: subject for clarity 

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‎01-18-2021 15:34

‎01-18-2021 15:34

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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