Ace 2 consistenly drains 50% battery in a day

[mchu17]

I bought an Ace 2 for my son's birthday last year in April so it's not even a year but since Christmas, we noticed the charge does not hold. Before, it will drain ~20%/day but now it's 50% so we need to charge it each night. He's a normal active 6yrs old but doesn't play the games on it. He only uses it for steps and as a watch. Is this normal? 

[LiliyaFitbit]

Hi @mchu17, it's nice to see you again in our Community Forums. 

Thanks for the details shared in your post. I understand your concern. The estimated battery life for the Ace 2 is up to 5 days. I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. Please also make sure the tracker is syncing. You can confirm the steps to sync the tracker at How do I sync Ace or Ace 2 with my device?

I'll be around if you need further help.

[mchu17]

Hi @LiliyaFitbit , I have reviewed the various tips and considering it's my 6yr old wearing it, he's not doing anything really with the watch. I do occasionally have issues with the charger (since it came out of the box) where it says it's not charging but once I connect it again (or a few time), it charges as normal.

My son likes to see his steps and trends, so he syncs it at least once a day or every other day. Are there any other tips we can follow?

[LiliyaFitbit]

Thank you for your reply, @mchu17.

I appreciate your efforts and the additional details. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around. 

[Chickpea97]

Hi,

I also have this problem with my sons watch too! I followed all recommendations for helping it last longer to no avail. In fact the battery drained within 3 days and he wasn’t even wearing as he had forgot to put it back after charging it! Surely this cannot be right.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Chickpea97.

Thank you for joining the thread and sharing that you're experiencing the same issue with your son's tracker. I understand how you are feeling and appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate the tracker's battery and help you with this matter. Click here to get connected with them via chat or phone.

See you around.