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Ace 2 did not track sleep last night

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‎07-08-2020 07:50

‎07-08-2020 07:50

My childs ace 2 did not track sleep last night.  She was in a deep sleep when I checked on her and she normally tracks 9-10 hours a night

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‎07-09-2020 16:20

‎07-09-2020 16:20

Welcome to the Fitbit Community, @hosscat.

 

I am sorry to hear your child's Ace 2 did not track sleep. I appreciate the additional details and I am here to help. I recommend doing the following:

 

1. Restart the tracker by following the steps from this help article: How do I restart my Fitbit device?

2. Make sure the Ace 2 is syncing: How does my child sync Ace or Ace 2 with their device?

 

You can find more information about tracking sleep here. 

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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