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Ace 2 didn't track all activity and wash hand reminders concern

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‎10-15-2020 21:31 - last edited on ‎10-16-2020 17:12 by

‎10-15-2020 21:31 - last edited on ‎10-16-2020 17:12 by

How do you control hand wash reminders? Also, I did a gym lesson for 1 hour and activity only showed up as 11 minutes. I would really appreciate it if someone could tell me! 😊

 

 

Moderator edit: subject for clarity 

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‎10-16-2020 17:11

‎10-16-2020 17:11

Welcome to the Fitbit Community, @SunsetRunner.

 

I appreciate your participation in the Forums and sharing your concern about the way to control hand wash reminders, and your device not tracking all your activity. Thank you for providing the additional details, I am glad to help. Regarding the hand wash reminders, please try the following:

 

  1. Open the Fitbit app and tap on your profile picture.
  2. Tap on your device icon > Health & Wellness Reminders.
  3. In there you can choose the reminders that you want to receive.
  4. Sync your tracker to save the changes.

Regarding your concern about the active minutes, you can earn these minutes through 10 minutes or more of continuous moderate-to-intense activity. For more information about how the active minutes are calculated, please see this help article: What are Active Zone Minutes or active minutes on my Fitbit device?

  

You can log the activity manually as described in How do I manually log exercises in the Fitbit app? Please check the distance and speed of your logged exercise to make sure you're awarded with the active minutes. 

 

Let me know how it goes. I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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