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Ace 2 disappeared from parent account

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‎02-26-2020 00:13

‎02-26-2020 00:13

For some reason my sons Ace 2 has disappeared from my fitbit dashboard. The only remaining feature is that we're still friends.

When I select family it just states that I am already setup. HELP!

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‎02-28-2020 16:17

‎02-28-2020 16:17

Hi @Fatboythin, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your son's Ace 2 has disappeared from your dashboard. Thank you for providing the additional details, I totally understand how you are feeling.
I recommend to log out of the app and then log back in. If the issue persists you can try to remove the app and then install it again.

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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3 REPLIES 3

‎02-28-2020 16:17

‎02-28-2020 16:17

Hi @Fatboythin, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your son's Ace 2 has disappeared from your dashboard. Thank you for providing the additional details, I totally understand how you are feeling.
I recommend to log out of the app and then log back in. If the issue persists you can try to remove the app and then install it again.

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-29-2020 09:34

In response to LiliyaFitbit

‎02-29-2020 09:34

Thank you for your advice. I deleted the app the re-installed it. Now the 2 children are back 🙂

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‎03-01-2020 16:21

In response to carolinesharp88

‎03-01-2020 16:21

Welcome to the Fitbit Community, @carolinesharp88.

 

Thank you for joining the thread and sharing that you were able to resolve the issue by deleting and reinstalling the app. I appreciate your time and feedback. 

 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

Keep on visiting the forums! Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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