help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 display absent and shows bulb icon

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-10-2020 07:17 - last edited on ‎05-10-2020 15:08 by

‎05-10-2020 07:17 - last edited on ‎05-10-2020 15:08 by

The tracker on the app works but the screen display is absent.  It came in for a few seconds and had a bulb icon?  How do you fix a bulb inside the device?!?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-10-2020 15:07 - edited ‎05-10-2020 15:09

‎05-10-2020 15:07 - edited ‎05-10-2020 15:09

Welcome to the Fitbit Community, @justzn.

 

I appreciate your participation in the Forums and sharing that Ace 2 screen is absent and shows a bulb icon. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

Meanwhile, I would like to advise that the bulb icon refers to the Wake Screen setting. You can press and hold the button and tap Screen Wake to check this setting. I also recommend restarting the device by following the steps at How do I restart my Fitbit device?

 

For more information about the device's screen, see How do I navigate my Fitbit device's screen?

 

I'll be around if you have any additional questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes