Ace 2 doesn’t have a moon icon

[Ariliamac]

We just gave my daughter a Fitbit Ace 2 for her 8th birthday and she’s devastated it doesn’t have the moon icon like her friends’ fitbits at school. I can track her sleep on the app, but how do I get the moon onto the actual watch?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ariliamac.

Thanks for the details shared in your post. I understand that this can be very frustrating and recommend trying the following:

1. Restart the tracker by following the steps from this help article: How do I restart my Fitbit device?
2. Change the clock face:  

• With your tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2. Sync the tracker. 

You can find more information about the Ace 2 in this manual. 

Hope this helps!

[Ariliamac]

I’m not sure if that helps me. Her tracker isn’t showing her sleep at all. It’s not an issue of choosing a clock face - it’s that the sleep counter just isn’t there. But I’ll try it.

[LiliyaFitbit]

Thank you for your reply, @Ariliamac.

I appreciate your efforts and the additional details. I understand your concern and hope the issue gets resolved after following the troubleshooting instructions. 

See you around.