help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 doesn't track kilometers properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2021 07:08 - last edited on ‎12-24-2021 10:08 by Fitbit Moderator

‎12-19-2021 07:08 - last edited on ‎12-24-2021 10:08 by Fitbit Moderator

The problem started when I upgraded to a teen account, I had 0.02 kilometers when I had 10,000 steps and 63 active minutes. I just thought it would be sorted out in an update, but no, I am still having this problem. Does anyone know how to fix this?

 

 

Moderator edit: format. 

Best Answer
Labels:
3 REPLIES 3

‎12-19-2021 07:14

‎12-19-2021 07:14

Are you manually entering any activities?

Best Answer
0 Votes

‎12-19-2021 07:57

In response to Jrdubyakc

‎12-19-2021 07:57

No I am not

Best Answer
0 Votes

‎12-24-2021 10:08

In response to Connor_Y

‎12-24-2021 10:08

Welcome to the Fitbit Community, @Connor_Y and thanks for your assistance @Jrdubyakc. Thank you for letting us know that your Ace 2 doesn´t track your distance correctly and for mentioning that you don´t enter your activities manually.

 

Please check your personal information. Sometimes height or weight are incorrect and registered information is also incorrect.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes