help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 doesn't work unless placed on the charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2019 17:56 - last edited on ‎09-18-2019 05:02 by Fitbit Moderator

‎09-17-2019 17:56 - last edited on ‎09-18-2019 05:02 by Fitbit Moderator

My 10 year old received the Ace 2 for her birthday less than a month ago. 2 days ago it was fully charged but goes "dead" once removed from charger. I've read several people on here who have had the same problem all without a solution. How do you contact customer service to get a defective fitbit replaced?

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-18-2019 05:01

‎09-18-2019 05:01

@Miniski welcome to our Fitbit Community! I'm sorry about to hear that your child's Fitbit Ace 2 won't keep a charge since it turns off when removing it from them charger.

 

Before forwarding your case to our Support team, I'd like you to try the troubleshooting steps that are listed in this help article. These steps are helpful for this type of issues.

 

If you would like to talk directly with our Support team, please visit this page in order to contact them via email, chat or phone.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes