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Ace 2 fallen out of strap

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‎08-30-2019 13:47

‎08-30-2019 13:47

Hi, I purchased my son an ace2 device a little over a month ago. Today at school, it fell out of the strap at recess. 

We have looked at the playground twice and by more than one person.

 

Why is a device for kids not be sturdier.  I spent good money and he is absolutely devastated 

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‎08-30-2019 15:19

‎08-30-2019 15:19

 

If you lose your Fitbit device, try the following tips to find it: 

  • Check your dashboard to see the last time your device synced. If it synced recently, it's likely within range of your phone.
  • If you use a clip-on device, check the clothes you were most recently wearing. 
  • Take your phone to the area where you think you lost your device and try to sync it. If your device syncs, it's nearby. For more information about how to sync your device, see How do Fitbit devices sync their data?
  • Try using a Bluetooth locator app to help you find your device. For iPhone, try LightBlue Explorer. For Android, try Bluetooth Finder.
Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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