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Ace 2 falls out of strap

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‎04-28-2021 19:18 - last edited on ‎04-29-2021 14:32 by

‎04-28-2021 19:18 - last edited on ‎04-29-2021 14:32 by

My daughters device fell out of her Fitbit strap randomly during the school day. There is absolutely no damage to the strap. She discovered it when she came home. It had been on her wrist constantly without any issue until now. I contacted Fitbit and they simply won’t reply to me even after numerous emails. I thought it was a great idea at first to get matching Fitbit’s but now I’m not convinced it’s worth it.

 

 

Moderator edit: subject for clarity 

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‎04-29-2021 14:31

‎04-29-2021 14:31

Welcome to the Fitbit Community, @Mk1227.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. Since you've been in touch with our Support team, I've sent this additional information to them so they can follow up with you. They will be contacting you soon, please keep an eye on your inbox. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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