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Ace 2 falls out of the band

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‎06-28-2020 11:03 - last edited on ‎06-28-2020 18:13 by

‎06-28-2020 11:03 - last edited on ‎06-28-2020 18:13 by

  • My child’s Ace 2 Fitbit keeps falling out of its wrists surround. He’s only had it for his birthday in March. Is there a design fault with this product? 

  • he’s not wearing it with fear that he’ll loose it.

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎06-28-2020 11:57

‎06-28-2020 11:57

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎06-28-2020 11:58

‎06-28-2020 11:58

Hi @Pross14 . Sorry for the problems you’re experiencing. Please contact Support to see if they can help. Another possible option is to simply replace the band. Fitbit sells them. So does Amazon. We need to get that device back on your son’s wrist! 

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