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Ace 2 fell out and lost

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‎09-14-2020 23:10 - last edited on ‎09-16-2020 13:09 by

‎09-14-2020 23:10 - last edited on ‎09-16-2020 13:09 by

Hi my kids ace 2 that has only been worn for 10 days fell out and is now lost. Surely this isn’t supposed to happen??

 

thank you 

 

 

Moderator edit: subject for clarity 

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‎09-16-2020 13:09

‎09-16-2020 13:09

Welcome to the Fitbit Community, @Saram83.

 

I am sorry to hear your kid's Ace 2 fell out and is now lost. I am sorry that you are going through this situation, I totally understand how you are feeling.

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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