Ace 2 fell out and lost

[Kb221]

My son got his fitbit for Christmas and has only worn it for a couple of weeks. Through just running around on an oval one afternoon the screen has fallen out and is now lost. He is absolutely devastated. I wouldn't have thought it would be so easy to fall out given how active kids are. Anyone have any luck in finding replacements for it? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kb221.

Thanks for the details shared in your post. I understand how you are feeling about this situation. I could see you tried contacting our Support team about this. I've sent these details to them and whey will continue assisting you. Please keep an eye on your inbox. 

I'll be around if you have any questions.

[Vberry1983]

My son got his for Christmas also. He just called in tears saying the fitbit fell out of the band while at school. He is devastated also. I'm hoping they find it because I can't afford to replace it already.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vberry1983.

I am sorry to hear you are going through the same situation. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

I'll be around. 

[Vberry1983]

Ok thank you. I just know my son won't let it go and is very upset.

[LiliyaFitbit]

Thank you for your reply, @Vberry1983.

I totally understand how your son is feeling. I am sure our Support team will do their best to help, please keep an eye on your inbox. Due to recent events affecting our operations, our Support team may take longer to contact you. I appreciate your patience and understanding.

I'll be around if you have any questions. 

[kkek]

We gave my daughter her first watch a Fitbit ace 2 for Christmas and within two weeks the face had fallen out. We have turned the house upside down looking for it but it is simply gone. I have tried setting an alarm to help find it but this is also not working. 
I see now that this is a terribly designed product and so many people are having the same problem. 
what are you going to do about this?

[LiliyaFitbit]

Welcome to the Fitbit Community, @kkek.

Thank you for joining the thread and sharing your experience. I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. I recommend to get in touch with our Support team regarding this matter. Click here to get connected via chat or phone.

I'll be around.