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Ace 2 fell out of band

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‎10-18-2020 01:14 - last edited on ‎10-19-2020 15:18 by

‎10-18-2020 01:14 - last edited on ‎10-19-2020 15:18 by

My daughter got the FitBit Ace this year as a present, and has loved using it. However today it fell out of her band, without her noticing.
The band hasn’t been damaged and I have thought about it not being that secure as it is not pinned in. 

Really disappointed. Have others had this problem? 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎10-19-2020 15:17

‎10-19-2020 15:17

Welcome to the Fitbit Community, @michelle888wood.

 

I appreciate your participation in the Forums and sharing that your daughter's Ace 2 fell out of the band. Thanks for providing the additional details, I totally understand how you are feeling and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-05-2020 07:15

In response to LiliyaFitbit

‎11-05-2020 07:15

This just happened with my son’s fit bit. This is the second time and we did file something the first time.

 

 

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‎11-05-2020 14:27 - edited ‎11-05-2020 14:27

In response to Nicdeath11

‎11-05-2020 14:27 - edited ‎11-05-2020 14:27

Welcome to the Fitbit Community, @Nicdeath11.

 

Thank you for joining the thread and sharing that you've experienced the same issue with your son's tracker. I appreciate the additional details. I've shared your case with our Support team and they will continue assisting you on this matter. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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