We bought an Ace 2 for my 10 year old daughter to help her get steps in during virtual learning due to COVID. She's only had it a few months and wears it in the house and on neighborhood walks only. It fell out of the band and we have been searching for it everywhere but have not found it.
We still have the band so I reached out to fitbit via chat to see if I could get a discount on a new device but was denied being told that it was a loss issue. Now that I'm reading all the post and reviews online, it's clear that the loss has more to do with a design flaw and not a loss issue. I don't know why Fitbit would sell these knowing the device can so easily pop out of the band. I've purchased multiple fitbits for myself for many years and have never had this problem, because their other devices are securely held in place on the bands. Even when I have bought replacement bands, there has never been a problem.
I'm posting on this site to see if there is a discounted option available for a replacement device, or just the "brain" for the Ace 2 since we still have the band. I'm also wondering if the Ace 3 has the same design flaw. I'd like to continue using fitbit for my kiddos and myself, but doesn't seem right to have to pay full price for a replacement due to the design not negligence when there are less costly options on the market. I'm ok with paying a premium for a child's fitbit as compared to competitors, but would expect it to be at the level of quality of adult fitbits, which the Ace 2 clearly is not.
Moderator edit: subject for clarity
