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Ace 2 fell out

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‎12-27-2019 00:23 - last edited on ‎12-30-2019 15:59 by Fitbit Moderator

‎12-27-2019 00:23 - last edited on ‎12-30-2019 15:59 by Fitbit Moderator

Watch face fell out of my daughter watch, has this happened to anyone else? 

 

Moderator edit: Subject for clarity 

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‎12-30-2019 15:58 - edited ‎12-30-2019 15:59

‎12-30-2019 15:58 - edited ‎12-30-2019 15:59

Hello @Ash99, welcome to the Community Forums! It's a pleasure to assist you today. My apologies for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post, I'm sorry to know that your daughter's Ace 2 device was unfortunately lost. I was informed by our Support team that they're already providing you with assistance regarding this matter, therefore, my best advice for you at this moment will be to keep in touch with them and keep an eye to your email inbox for any update.

 

Do not hesitate to ask me any additional questions you may have, I'll be around.

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