Ace 2 frozen and won't update

[Sammyg_25]

Has anyone else had the ace2 kids Fitbit screen freeze and not process the update? Thanks

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sammyg_25.

Thank you for sharing the details of the issue you’re experiencing. I recommend trying the following:

1. Check if the Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

2. Restart the tracker: How do I restart my Fitbit device?

3. Restart the phone, and retry the update.
4. Log in to your Fitbit account on a different device, and retry the update.

For complete troubleshooting instructions, see Why can't I update my Fitbit device?

I'll be around if you need further help.

[chrlsfdrc]

Yeah, it happens too have you found a solution yet?

[TimRans]

Hi exactly the same thing has happened with my daughters. Updated for about 20 mins and then died and now just blank screen.

[LiliyaFitbit]

Welcome to the Fitbit Community, @TimRans. It's nice to see you around, @chrlsfdrc.

@chrlsfdrc I appreciate your participation in the Forums.

@TimRans Thank you for joining the thread and sharing that you're experiencing the same issue. I would like to confirm if you've tried the troubleshooting instructions from this post? Make sure to connect the tracker to the charging cable. 

Looking forward to hearing back from you.