Ace 2 glitching and jumping between screens

[Zimbodal]

My daughters Ace is 2 weeks old, it is glitching and jumping between screens, it won’t let me reset as it won’t let me hold for 3s. Very frustrated and unimpressed with it. I live in Zimbabwe and cannot return it without major headaches. Please help.... thanks

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Zimbodal.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I recommend doing the following:

1. Confirm the steps to restart the tracker: How do I restart my Fitbit device?
2. Change the clock face:  

• With your tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2. Sync the tracker. 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps.

[Zimbodal]

Dallas Gama

[LiliyaFitbit]

Thank you for your reply, @Zimbodal.

If you continue experiencing difficulties with the tracker after following the troubleshooting instructions, you can get in touch with our Support team so they can look deeper into the issue. Click here to get connected with them via chat or phone.

See you around.

[JDT92]

I’m having the same issue with my sons ace 3, it’s as if the screen is constantly being tapped when no one is even touching it. Drains the battery and cannot reset it at all. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @JDT92.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and recommend confirming the steps to restart the tracker in How do I restart my Fitbit device? 

Hope this helps. 

[JDT92]

Have followed those steps many times now and still having the issues where the screen is constantly being tapped without anyone touching it. It’s been happening ever since setting up the device, about a month ago. 

[LiliyaFitbit]

Thank you for your reply, @JDT92.

I appreciate your efforts and the additional details. I recommend changing a clock face: 

• With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 3 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 3. Sync the tracker. 

If the issue still persists after this, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[JDT92]

Have tried changing the clock face also so I will have to get in touch with support team. 

[LiliyaFitbit]

Thank you for the update, @JDT92.

I am sorry to hear the issue persists. Our Support team will do their best to help you when you contact them. I appreciate your efforts and look forward to getting you back on track.

See you around.