Ace 2, how much to register a days exercise?

[Shelbie1313]

I bought my daughter an Ace 2 for her birthday last week. She's really pleased with it. However, although she did 78 active minutes and 13,000 steps on Saturday it doesn't count as a days exercise. 

When I click on exercise the only option is to ask how many days exercise I want her to do. It was defaulted to 5. 

But what counts as exercise if she does all 9 active hours, 13,000 steps and 78 active minutes and that's not enough?

On my fit bit 30 active minutes counts as my days exercise (I know I can adjust it and it will auto record anything more than 10 mins)

I've looked through the help forum but I'm not seeing anything similar and when I click on Ace 2, then track exercise, it mentions versa 2 etc so I'm guessing it's different for the Ace. 

So after all that, what counts as a days exercise?

Using samsung s9

[Rich_Laue]

Exercise daysare days with recorded exercises. Active minutes are based on calories burnt. 

So you will need a recorded exercise like a walk or run, etc. 

[Shelbie1313]

Thanks for the reply Rich but it doesn't really answer my question. On my versa 2 I can change all these features. On my daughters Ace 2 it doesn't say anything, just how many days target to exercise. So I wanted to know how much a child using an Ace 2 needs to do before it registers as a days exercise. I really would have thought when she did 13,000 steps and 78 active  minutes it would have been enough to count considering mine will say I've done a days exercise with 30 mins of activity and 8000 steps. 

Or is my daughters watch just faulty and not recording it?

[Rich_Laue]

Just like your account, for a day to be recorded as having an exercise their needs to have an exercise recorded. 

What type of exercises does your daughter do, does she record these exercises in Fitbit? 

[Shelbie1313]

She has only just had it, but on the day in question had been on a girl guide outing which required a lot of walking. Mine registers a walk after a 10 minute burst. And I can adjust this on mine. There's nothing on the Ace 2 to adjust settings like there is on mine, if you go to settings it doesn't offer you options of what exercise you want it to track like on mine. 

[Shelbie1313]

So, proper test today. I walked with my daughter to town and back. My fit bit auto recorded 2 walks but my daughters didn't. It's still showing zero days of exercise. Today she did over 18000 steps and 140 active minutes but still apparently not done any exercise. 

 

Fair enough if it doesn't track exercise for children but why put the option for them if it is not supported. 

[emmamorgan78]

We’re having exactly the same issue, my son is walking, cycling, playing rugby and none of it registers.... was just looking at the forum for an answer on this too! Did you manage to get it sorted, or is it not an option to register exercise bursts? 
thanks

Emma

[Shelbie1313]

No joy here sorry, although it's nice to hear we are not alone. 

It gives the option to manually add exercise on ours but not auto recognize like on my fitbit. 

My daughter went for a 2 hours walk with her grandparents the other day. So I thought I'd see what would happen if I logged a walk between 10.30 and 12.30. 

It did say she has done a days exercise when I did this but her active minutes which were over 100 (I don't remember exactly) dropped to 30 minutes.  Which I don't understand as i put that she had been walking for 120 minutes so you would think it would go up not down.

My daughter doesn't seem bothered, likes hitting her 10000 and getting her 9 active hours, it's just me frustrated that it doesn't work how i expected.

[esinger22]

same here with the issue.  so when does Fitbit get involved with the help?

[Shelbie1313]

I suppose tweeting them is the next step. Maybe I will give that a go.