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Ace 2 is not tracking my sleep

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‎12-14-2019 11:32 - last edited on ‎12-17-2019 03:28 by Fitbit Moderator

‎12-14-2019 11:32 - last edited on ‎12-17-2019 03:28 by Fitbit Moderator

My ace 2 is not taking sleep. I tried for several nights, and it did not work.

 

 

Moderator edit: updated subject for clarity

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‎12-17-2019 03:27

‎12-17-2019 03:27

@A.Matar, I'm sorry or the late response. However, it's great to see you in our Fitbit Community. Regarding the sleep tracking issue that your Ace 2 is experiencing, I'll be glad to follow up and assist you.

 

Please restart your Ace 2 as described in this help article. After this, make sure that your Ace 2 is positioned correctly on your wrist: Also, tighten the band so that it doesn’t slip on your wrist.

 

As a side note, I'd like to share this help article, which explains how your Fitbit device tracks your sleep.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

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3 REPLIES 3

‎12-17-2019 03:27

‎12-17-2019 03:27

@A.Matar, I'm sorry or the late response. However, it's great to see you in our Fitbit Community. Regarding the sleep tracking issue that your Ace 2 is experiencing, I'll be glad to follow up and assist you.

 

Please restart your Ace 2 as described in this help article. After this, make sure that your Ace 2 is positioned correctly on your wrist: Also, tighten the band so that it doesn’t slip on your wrist.

 

As a side note, I'd like to share this help article, which explains how your Fitbit device tracks your sleep.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎12-18-2019 07:26

In response to JuanJoFitbit

‎12-18-2019 07:26

thank you. That was a big help!

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‎12-19-2019 08:35

In response to A.Matar

‎12-19-2019 08:35

@A.Matar, you are welcome! I'm glad to hear that you found the information helpful.

 

In addition, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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