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Ace 2 is stuck on logo screen

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‎09-19-2020 02:10 - last edited on ‎09-20-2020 14:29 by

‎09-19-2020 02:10 - last edited on ‎09-20-2020 14:29 by

Hello,

We bought a new fitbit ace 2, when we set it up the screen is stock in the logo screen and doesn't do anything, the account has been created and everything but it just doesn't show anything but the logo, can anybody help?

Thanks

 

 

Moderator edit: subject for clarity 

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‎09-20-2020 14:29

‎09-20-2020 14:29

Welcome to the Fitbit Community, @BellaCaro.

 

I am sorry to hear your new Ace 2 tracker is only showing the Fitbit logo. I appreciate the additional details and I am here to help. I recommend restarting the device and confirming that you've created the Fitbit family account and paired the tracker: How do I set up Fitbit Ace devices?

 

Let me know how it goes. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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