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Ace 2 kid view crashes the app

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‎03-16-2021 17:33 - last edited on ‎03-19-2021 15:43 by

‎03-16-2021 17:33 - last edited on ‎03-19-2021 15:43 by

Fitbit just released ver.3.39.2 2 days ago and only requires iOS 12.12 minimum. My iOS is 14.4.1 and every time I try to access Kid View for my daughter to use her Ace2 the app crashes. I troubleshoot it on 3 different devices now and the result is always the same.

 

 

Moderator edit: subject for clarity

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‎03-19-2021 15:41

‎03-19-2021 15:41

Welcome to the Fitbit Community, @olen_dg.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. Meanwhile, you can try the following:

 

  1. Log out from the Fitbit app.
  2. Confirm that the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Try to switch to kid view: How do I see my child’s stats in the Fitbit app?

Hope this helps.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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