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Ace 2 kids steps wont count

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‎01-06-2020 20:22

‎01-06-2020 20:22

Hi

 

I bought two Ace 2 kids trackers for my kids and my daughters has been on zero all day and wont move.  We are in a challenge and she is winning .  How can I fix the device without erasing her acheievments?  These are new fitbits only week old why is this occuring?

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‎01-07-2020 07:41 - last edited on ‎11-13-2024 09:40 by Fitbit Moderator

‎01-07-2020 07:41 - last edited on ‎11-13-2024 09:40 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums @mkerr14461. 

Thank you for sharing this information about the trouble you've been experiencing with your daughter's Ace 2 not counting steps. 

Before considering other options, please make sure that you've tried to restart the tracker following the steps listed here: How do I restart my Fitbit device? You shouldn't loose any data by performing a restart and it should be of help with this type of problems. It's possible the device or the screen is frozen with the same information. 

Keep me posted.  

Davide | Italian and English Community Moderator, Fitbit


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