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Ace 2 - no heart rate

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‎10-12-2020 11:42 - last edited on ‎10-12-2020 14:54 by

‎10-12-2020 11:42 - last edited on ‎10-12-2020 14:54 by

 

I just bought my son a Fitbit Ace 2. I have used fitbits myself and assumed that the Fitbit Ace 2 would have a heart monitor as a default feature. That is the reason we bought it because of a heart condition he has.  I was disappointed that the Fitbit Ace 2 did not have a heart monitor. I know I should have read the features before i bought the Fitbit Ace 2. But I thought that the heart monitor would be a standard feature. 

Is there something we can do?

 

Looking forward to your reply.

 

Thank you in advance.

 

 

Moderator edit: subject for clarity 

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‎10-12-2020 12:17

‎10-12-2020 12:17

Something you can do?  Sorry, but you cannot get heart rate on it.  Depending on where you bought it, you can probably return it.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-12-2020 12:35

In response to JohnnyRow

‎10-12-2020 12:35

Thank you for your reply

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