Ace 2 no longer syncs to Family Account on new device

[MartiRVCF]

Hello all, I hope you are well.

I am looking for some help, please. My son's Ace 2 no longer syncs to our family account since I got a new phone, a Samsung Galaxy Note 20 5G.

My phone won't recognise it to connect via Bluetooth. I've tried resetting the tracker and the phone.

Any help gratefully appreciated, thank you!

Kind regards,

Marti

[LiliyaFitbit]

Welcome to the Fitbit Community, @MartiRVCF.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend doing the following:

1. Open the Fitbit app on your new phone.

2. On the Today tab, tap your profile picture. 

3. Tap My Family.

4. Under your child's name, tap Switch to Kid View.

5. Tap your child's profile picture. 

6. Tap Set up device.

7. Continue to follow the on-screen instructions to set up your child's tracker. For more information, see How do I set up Fitbit Ace devices?

If you're experiencing difficulties with setting up the tracker, please find our troubleshooting tips here.  

Hope this helps!