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Ace 2 - no option to switch to kid view

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‎02-01-2021 17:44 - last edited on ‎02-03-2021 16:50 by

‎02-01-2021 17:44 - last edited on ‎02-03-2021 16:50 by

With today’s app update, I can no longer see my daughter’s Ace 2 on the app. My only option is to click “create family acct” and when I do, I get a pop-up saying a family acct already exists and doesn’t give me any option to go from parent view to kid view. Any help?

 

 

Moderator edit: subject for clarity 

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‎02-03-2021 16:48 - edited ‎02-03-2021 16:49

‎02-03-2021 16:48 - edited ‎02-03-2021 16:49

Welcome to the Fitbit Community, @Smorris0725.

 

Thanks for the details shared in your post. If you've already tried to log out of the app, force quit the Fitbit app and restart the phone, I recommend to uninstall and reinstall the app. 

 

I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

See you around.

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