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Ace 2 not charging

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‎10-20-2020 08:44 - last edited on ‎10-21-2020 17:57 by

‎10-20-2020 08:44 - last edited on ‎10-21-2020 17:57 by

My sons ace 2 won't charge, it buzzes like it's suppose to when we plug in the charger and then nothing happens. 

 

 

Moderator edit: subject for clarity 

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‎10-21-2020 17:57

‎10-21-2020 17:57

Welcome to the Fitbit Community, @leyasha1120.

 

I am sorry to hear your son's Ace 2 won't charge. Thanks for the details shared, I am here to help. I recommend following the complete troubleshooting instructions including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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