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Ace 2 not displaying sleep on device & app difficult to use

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‎01-01-2021 02:11 - last edited on ‎01-03-2021 14:20 by

‎01-01-2021 02:11 - last edited on ‎01-03-2021 14:20 by

My son had a fit bit ace2 brought for Xmas and I am not impressed by it at all! 

The sleep is not displaying on the device itself and has only done so once since him using it. The parent part of the app (on my phone, not my sons) is pretty much useless. 

I have done the reset and changed the clock face. I am getting beyond frustrated. I now remember why I moved away from Fitbit. Please can someone from Fitbit get in touch with a solution in a timely manner. 

 

 

Moderator edit: subject for clarity 

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‎01-03-2021 14:19

‎01-03-2021 14:19

Welcome to the Fitbit Community, @Ace2Mam.

 

I am sorry to hear about the frustration this situation has caused. I appreciate your troubleshooting efforts and the additional details. I could see that you got in touch with our Support team about this and that they were able to assist you. Thank you for your time and feedback as it helps us to keep improving. For more information about the Ace 2 and Fitbit family account, see How do I manage my Fitbit family account?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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