Ace 2 not holding charge

[DrFraser]

Hi. 

My son has an Ace 2 which we bought last March. It has worked well but over the last week it has started to discharge its battery within 24 hours. I have tried the steps outlined on your support site to address this (i.e. remove unwanted apps, tried charging from a computer rather than a plug, cleaned the contacts with with cotton bud & alcohol) but no joy.

It seems like the battery has stopped working properly, given that it typically held a charge for 7 days prior to last week.

Please can you put me in contact with customer support.

Kind regards

Fraser

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @DrFraser. Thanks for reporting that your son's Ace 2 battery is draining quickly and for mentioning the steps you have followed to fix this. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.